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Welcome to Kara Healthmall. By accessing or using our platform, you agree to comply with these Terms and Conditions. Please read them carefully.
1.1. Kara Healthmall is a multivendor eCommerce marketplace that provides healthcare products and services to customers in Sub-Saharan Africa. 1.2. These Terms govern your use of the platform, including purchases, sales, and interactions with other users. 1.3. By registering an account, making a purchase, or listing a product/service, you agree to abide by these Terms.
3.1. Users must be at least 18 years old to register an account. 3.2. Registration requires providing accurate personal or business details. 3.3. Users are responsible for maintaining the confidentiality of their accounts and passwords. 3.4. Kara Healthmall reserves the right to suspend or terminate accounts violating these Terms.
4.1. Vendors must ensure that all listed products and services comply with applicable healthcare regulations. 4.2. Vendors must provide accurate descriptions, pricing, and availability of their listings. 4.3. Vendors are responsible for fulfilling orders promptly and maintaining high customer service standards. 4.4. Vendors must not sell counterfeit, illegal, or expired products. 4.5. Kara Healthmall reserves the right to remove any listing that violates these Terms.
5.1. Customers can purchase products and services through the platform. 5.2. Payments must be made using approved payment methods, including mobile money, debit/credit cards, and bank transfers. 5.3. Transactions are processed securely, and Kara Healthmall does not store payment details. 5.4. Vendors receive payments after order fulfillment, subject to any applicable commission or fees. 5.5. Kara Healthmall is not liable for disputes between customers and vendors, but we offer dispute resolution assistance.
6.1. Vendors are responsible for shipping and delivering products unless they opt for Kara Healthmall’s logistics partners. 6.2. Customers should expect delivery times as specified by vendors at the time of purchase. 6.3. Returns and refunds are subject to the vendor’s policies but must comply with consumer protection laws. 6.4. Customers must report defective or incorrect products within the specified return window.
7.1. Kara Healthmall connects users with healthcare providers but does not offer medical advice, treatment, or guarantees on medical outcomes. 7.2. Customers must verify the credentials of healthcare providers before booking services. 7.3. Kara Healthmall is not responsible for any malpractice, misdiagnosis, or harm resulting from medical services accessed via the platform.
8.1. Users may not:
8.2. Violations may result in account suspension or legal action.
9.1. Kara Healthmall values user privacy and adheres to data protection regulations. 9.2. Personal data collected is used for order processing, customer support, and platform improvements. 9.3. We do not share user data with third parties without consent, except as required by law.
10.1. All platform content, including trademarks, logos, and designs, belongs to Kara Healthmall. 10.2. Users may not copy, distribute, or use platform content without authorization.
11.1. Kara Healthmall is not liable for:
12.1. Kara Healthmall may update these Terms from time to time. 12.2. Users will be notified of significant changes, and continued platform use constitutes agreement to updated Terms.
13.1. Disputes between users and vendors should be resolved through mutual agreement. 13.2. Kara Healthmall offers mediation services but is not legally responsible for resolving disputes. 13.3. Legal disputes shall be governed by the applicable laws of the jurisdiction where the platform operates.
For any questions or concerns, contact us at:
By using Kara Healthmall, you acknowledge that you have read, understood, and agree to these Terms and Conditions.