1. What is Kara Healthmall?
   Kara Healthmall is a multivendor eCommerce marketplace that provides healthcare products and services to retail customers in Sub-Saharan Africa. It offers a wide range of products, including organic care and medical items, as well as services such as surgery and medical consultations.
2. Who can use Kara Healthmall?
   Anyone looking to purchase healthcare products or access medical services can use Kara Healthmall. This includes individuals, families, healthcare professionals, hospitals, and clinics.
3. How does Kara Healthmall work?

• Vendors list their healthcare products and services on the platform.
• Customers browse, compare, and purchase items or book services.
• Kara Healthmall facilitates secure transactions and ensures product/service quality.
• Products are shipped, and services are provided through verified healthcare professionals.

4. Where is Kara Healthmall available?
   Kara Healthmall is exclusively available in Sub-Saharan Africa, catering to customers across the region.
5. How do I create an account?
   Simply visit our website, click on "Sign Up," and choose either a customer or vendor account. Follow the registration process by providing the required details.

For Customers

6. What types of healthcare products can I find on Kara Healthmall?
   You can find a variety of products, including:

• Organic personal care items
• Medical supplies (gloves, syringes, masks, etc.)
• Pharmaceuticals (prescription and over-the-counter drugs)
• Wellness and nutrition products
• Medical equipment and assistive devices

7. What healthcare services are available on the platform?
   Kara Healthmall provides access to services such as:

• Telemedicine consultations
• Medical check-ups and diagnostics
• Specialized treatments and surgery
• Home healthcare and physiotherapy
• Mental health and wellness counseling

8. How do I book a medical service?
   To book a service:

• Browse the available medical services.
• Select a service provider and schedule an appointment.
• Make payment and receive confirmation.
• Attend the consultation or receive the service at the designated location.

9. Are healthcare providers on the platform verified?
   Yes. All healthcare professionals and service providers undergo a strict verification process, including credential checks and compliance with local health regulations.
10. How do I track my orders?
    Once you place an order, you can track its status through your account dashboard. You will also receive email and SMS notifications regarding shipping updates.
11. What payment methods are accepted?
    We accept multiple payment options, including:

• Mobile money (MPesa, Airtel Money, etc.)
• Debit/Credit cards
• Bank transfers
• Digital wallets

12. What if I receive a faulty or wrong product?
    If you receive an incorrect or defective product, you can request a return or refund by contacting our support team within the return window specified for the product.
13. Can I get insurance coverage for my healthcare services?
    Yes, we are working with insurance partners to allow eligible customers to access services through health insurance plans.

For Vendors & Healthcare Providers

14. Who can sell on Kara Healthmall?
    Healthcare product manufacturers, distributors, pharmacies, hospitals, clinics, and individual practitioners can register as vendors.
15. How do I register as a vendor or service provider?

• Visit the vendor registration page.
• Submit business details and certifications.
• Get verified and onboarded.
• Start listing your products or services.

16. What fees do vendors pay?
    Kara Healthmall charges a commission on each sale. Additional premium services (such as advertising) may have associated fees.
17. How do vendors receive payments?
    Payments are processed securely and disbursed to vendors via bank transfer or mobile money after the successful completion of an order.
18. Can vendors set their own prices?
    Yes, vendors have full control over pricing, but we encourage competitive pricing for better sales performance.
19. How do I handle shipping as a vendor?
    Vendors can choose to use their own logistics or opt for Kara Healthmall’s integrated delivery partners.
20. What kind of support is available for vendors?
    We offer vendor support through dedicated account managers, marketing tools, and an analytics dashboard to track sales and performance.

Security & Compliance

21. Is Kara Healthmall safe to use?
    Yes, we implement strict security measures, including data encryption and fraud protection, to ensure safe transactions.
22. How do you ensure the authenticity of healthcare products?
    All vendors must provide valid certifications and meet regulatory requirements before listing products. We conduct periodic quality checks to ensure compliance.
23. How is customer data protected?
    We comply with data protection laws and ensure that all personal and medical data are encrypted and kept confidential.

Customer Support

24. How can I contact customer support?
    You can reach us via:

• Live chat on our website
• Email: [email protected]
• Phone: +234 803 746 2283

 

25. What are your operating hours?
    Customer support is available 24/7 to assist with any inquiries or concerns.

Future Expansion & Innovation

26. Will Kara Healthmall have a mobile app?
    Yes, we are launching a mobile app soon to enhance accessibility and convenience for our customers.
27. Are there plans to expand beyond Sub-Saharan Africa?
    Currently, we are focused on serving Sub-Saharan Africa, but future expansion may be considered based on market demand.

This Q&A section provides a comprehensive overview of Kara Healthmall for customers, vendors, and service providers. If you have further questions, feel free to reach out to our support team!